I have always been interested in streamlining systems from front to back office – stripping out unnecessary processes and transforming the business to provide truly efficient and effective services that provide real benefits to the customer. When I became Intranet Manager I was able to explore the web as the platform for realising business transformation that the staff and customers could relate to, because of its high visibility.

My current role has been a mix of Business Analyst, Business Architect, Project Manager and Change Manager. As Intranet Manager I’ve enjoyed considerable opportunities to talk to the business about what it needs and wants to do. I’ve seen working processes and the associated frustrations for staff trying to achieve efficient and good customer service.

I have used these opportunities to look for solutions for the business that enhance the service for the customer and provide smarter working for staff. In my role I’ve been able to marry solutions for several like services, avoiding duplication, extra costs, training, maintenance etc. It has also been important to me to look ahead and gear any business solution to meet the requirements of shared services and partnership working.

Does this make sense?